Our professional customer service team is dedicated to working hard to ensure all of our clients have a positive shopping experience with us here at
We offer shipping to all Canadian addresses via USPS. Shipments take one extra day to ship out and are
shipped via UPS. However, there will be no claims offered or honored on these shipments. These are shipped
at your own risk. No loss claims, late delivery refunds or damage claims honored under any circumstances. You
ship these orders at your own risk.
Substitutions and Returns
We do reserve the right to make substitutions and do find the need to at various times throughout the year.
Also, not all packaging may look identical to the products photographed as designer packaging does change
quite frequently. With this in mind please be aware that a substitution or variance in flavor or packaging does
not justify an item being returned at our expense, a discount or refund of any kind. If for any reason other
than damages or errors on the part of HGBD, a customer wants to return a gift they may do so at their own
expense plus an additional 20% restocking fee.
If HGBDS has committed an error (excluding substitutions within standard parameters)or a gift is
damaged in transit HGBD will retrieve the gift and refund it in full or re-ship it. However we do not at any time
allow recipients to keep a gift and receive a new one or a complete refund. For us to assist you the original gift
must be retrieved. Discounts will be not offered, retrieving the gift and re-shipping or refunding are the only
Claims & Returns
All damage claims, discrepancies and late delivery claims must be made within 3 business days of the gift being
received. There will be No exceptions to this policy. If a gift arrives damaged or there is a discrepancy in the
gift ordered and what was received HGBD will make every effort to resolve the issue in a timely manner and to
your customer's satisfaction if and when this issue is reported within 3 business days. Credits and or refunds
will be at the sole discretion of Holiday Gift Baskets Delivered and will only be issued if damaged gifts or
discrepancies can be verified by the carrier. If your customer disposes of the gift before we can verify the
amages/discrepancy we will not issue any refund. All claims must be issued in writing by fax or e-mail. Claims
will not be accepted via the phone.
If for any reason the recipient or purchaser is unhappy with a gift they may certainly return it.
1. If the gift is simply not wanted, or the customer is not satisfied they may ship it back to us at their own
expense and receive a partial and in some cases a full refund. The refund is based on the gifts perish ability
and condition upon being returned. The gift must be unopened and un-tampered with.
2. If the gift is damaged, or we have made an error in sending the incorrect gift: We will call tag the
original gift and either ship a new one or refund the gift in full. However, if we cannot call tag the original gift
no refund or credit will be offered. Retrieving the gift is the only way we have of verifying the damages and
placing a claim with UPS or verifying the recipient’s claim of the incorrect gift. All HGBD gifts have batch codes
on them and are checked by two line personnel. We will need all three lines of information off of the 1 x 2 5/8
white label off of the side/ bottom of the original shipping box. We cannot assist you in your claim without this
Returned Gifts In the event a carrier returns a gift due to being refused, a bad address being supplied or
non-availability of a recipient to accept the gift after 3 attempts all shipping charges assessed by the carrier
will be added to the members bill and the member will be charged a 20% restocking fee. Shipping charges
usually consist of shipping to the recipient, shipping back to Gift Basket Drop Shipping and any address
correction fees associated with the return. Returned food gifts are not reusable and all food items must be
thrown out due to possible heat and temperature damages. Re-shipments of returned gifts are handled as
new orders and all fees associated with a new order will apply.
Gifts delivered late or not according to the time in transit map may receive a partial shipping refund based
on the circumstances. There will be no discount or refund on the gift itself when delivered late and a gift may
not be returned due to a late delivery. Please be sure to post this information on your site and include it within
your Damage/ Return policy.
Fees & Surcharges
If you would like to use your own shipping account number to ship your orders (i.e.: Trucking
company, UPS and or Fed Ex account) there is a $1.50 per package surcharge to cover the box, shipping
materials and labor to ship your gift. This fee is usually added into our shipping rate and is not covered by the
cost of the gift itself. In the event a late delivery occurs due to an error on HGBD part the actual shipper
charges are refunded. We do not refund retail shipping charges. A copy of the actual bill with shipping charges
clearly shown is required for a shipping refund.
There will be a 12.50 address correction fees for all ground orders and 15.00 address correction fee for air
orders to correct a bad address, incorrect zip codes and non-deliverable address information supplied. (This
fee will be billed to the credit card provided with the order) We will notify you by email as soon as UPS and/or
Fed Ex notifies us that there is an issue with the address supplied. This may take 3-7 business days
depending on the destination. This email is the only one you will. It is at all times the sole responsibility of the
affiliate to provide complete and accurate address and delivery information. HGBD will not be held responsible
for non-delivered items due to bad address information being supplied and the aforementioned charges will be
applied to your bi-monthly invoice.
If a package is returned to us by UPS due to a bad address, non-deliverable address or recipient refusal
there is an a charge of 10.00 in addition to the address correction fee to cover return shipping and all of the
charges UPS charges us due to this error. Gifts delivered late or not according to the time in transit map may
receive a partial shipping refund based on the circumstances. There will be no discount or refund on the gift
itself when delivered late and a gift may not be returned due to a late delivery.
Shipping All orders placed with 3 Day, 2 Day or Next day air shipping by 1:00 PM CST ship the same day. Air
orders placed after 1:00 PM CST ship the next business day. All ground orders are guaranteed to ship within
one business day in other words 24-48 hours. Ground orders are not guaranteed to ship the same day.
Ground orders placed Saturday and Sunday will ship Monday or Tuesday.
Saturday Delivery Saturday delivery is available only by shipping next day air on Friday and requesting
Saturday delivery n the shipping comments. Standard air options deliver Monday thru Friday only. Saturday
delivery is the cost of Next Day air service plus an additional $15.50 and again is by special request only. We
do not offer 2nd day air Saturday delivery service except under special promotions and offers. Transit times do
not include the day a gift ships, Holidays, Saturday or Sunday.
If you would like to use your own shipping account number to ship your orders (i.e.: Trucking company, UPS
and or Fed Ex account) there is a $1.50 per package surcharge to cover the box, shipping materials and labor
to ship your gift. This fee is usually added into our shipping rate and is not covered by the cost of the gift itself.
If you choose to use your own shipping account you agree to pay and cover any and all fees charged by the
carrier in regards to that shipment, including but not limited to address corrections, fuel surcharges, return
shipping and any billing fees the shipper charges to our account inadvertently. In the event a late delivery
occurs due to an error on GBDS's part the actual shipper charges are refunded. We do not refund retail
shipping charges. A copy of the actual bill with shipping charges clearly shown is required for a shipping refund.
Late Delivery & Service Guarantee Refunds: In the event a carrier delivers a gift late a shipping
refund may be approved but, is not always guaranteed. Carriers do not offer refunds of any kind on late
deliveries involving a bad address, missing apartment number; incorrect zip codes or any other information
supplied which is not accurate. In addition carriers do not offer refunds involving but not limited to the
following: Acts of God, weather conditions, Emergency conditions beyond their control, mechanical delays of
aircrafts or other equipment failures and several additional issues. Please request a copy of the Carriers Terms
& Conditions for a complete listing.
Please use the time in transit map to
APO, FPO & PO Box Shipping We do offer shipping to all APO, FPO and PO
Boxes. However, all these shipments take one to two additional days to ship out. In